I read an article today by Deborah L. Meert and Lisa M. Given entitled "Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users' Queries." I thought a lot of it really applied to this class, since new digital technologies have allowed many libraries to develop online chat reference programs.
Our library at Morehead State University has just recently begun promoting our chat reference program called Meebo, and for a short time it will be located on the Camden-Carroll Library Homepage. I think this was done mainly so that its use will grow and we will have a larger variety of reference sources. Check out the link (above) if you'd like to look at Meebo!
More to come...
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